House Rules
Dungeon Visitor Centre – The Human Behind The Bars Prison Exhibition
(hereinafter: „Exhibition”)
Dear Guests,
the safety and security of our visitors and ensuring a good visitor experience is of paramount importance to us. As the Exhibition occupies a special location and space, and presents some sensitive content, you are kindly asked to read carefully and adhere to our House Rules.
The operator of the Exhibition is Veszprém-Balaton 2023 Zrt. (registered seat: 8200 Veszprém, Cserhát lakótelep 8., tax number: 23701142-2-19; hereinafter: „VEB2023”).
Visitor Route
The Exhibition is located in the old dungeon, in the building of Veszprém Regional Court (8200 Veszprém, Vár utca 19.) in the Dungeon Visitor Centre (hereinafter: “Visitor Centre”). The Exhibition can be accessed by visitors from below, through the courtyard of Ruttner Café (8200 Veszprém, Jókai Mór utca 8.). Within the Visitor Centre, a lift can be used to reach the Exhibition area (2nd floor).
Please note: The lift enters in the middle of the exhibition area.
The Exhibition can be visited individually, allowing each visitor to explore at their own pace. The content can be approached from any direction; it is recommended to start the Visitor Centre on the left side to follow the historical events in chronological order.
Exit
The exit to the exhibition area is located on the right end of the corridor towards the castle wall walkway. Along the castle wall promenade, additional interesting 'follow-up' content awaits our guests, closely related to the theme of the Exhibition.
Please note: the exit towards the castle wall is not barrier-free. The lift serves as a barrier-free exit.
Ticket office and Ruttner Café
The visitor route can be accessed from both directions, including from the ticket office and Ruttner Café, but after exiting through the castle wall walkway, you are welcome back to the ticket office in Ruttner House, where you can buy special gifts and products, and to Ruttner Café, where you can enjoy a pleasant drink or dessert.
Useful information
The Exhibition area cannot accommodate dogs and other pets due to the lighting and sound effects, as well as moving installations, with the exception of assistance dogs.
Due to the potentially sensitive content, visits to the Exhibition by children under the age of 12 are not recommended.
Groups of children and young people under the age of 18 may only visit the Exhibition with adult supervision.
In the case of groups, the supervisor, organizer, accompanying teacher or parent is responsible for ensuring that all members of the group adhere to the House Rules.
VEB2023 cannot be held responsible for any mental disturbance caused by strong light and sound effects.
Temperatures in the exhibition area are expected to be around 20-22 degrees Celsius, so guests are advised to prepare accordingly.
Please respect that the Exhibition is located in a historic building and presents fragile installations and objects.
VEB2023 welcomes discussions about what has been seen, but please be considerate of other visitors and avoid loud talking.
Please do not use mobile phones in the Exhibition area except for the QR codes.
No littering in the exhibition area.
Visitors under the influence of alcohol, intoxicants or drugs, or wearing inadequate clothing (e.g. bare feet, bathing suit) are not permitted.
Free WiFi is available in the exhibition area.
The Exhibition can be visited during opening hours with a ticket purchased on-site or through the Exhibition's online platform.
The Exhibition has separate summer and winter opening hours; visitors can find up-to-date information on our website.
The ticket office closes 30 minutes before closing time, and on-site ticket purchases are only available during the ticket office's opening hours.
Exhibition visiting time slots are managed flexibly; efforts will be made to accommodate late arrivals. However, due to the limited capacity of the exhibition area, immediate entry for those arriving later cannot be guaranteed.
Visitors are kindly asked to leave the Exhibition when prompted by a VEB2023 staff member at closing time and to visit the cloakroom.
To comply with health and safety regulations, please note that visitors purchasing tickets on-site will only be admitted if the capacity limits specified in the House Rules have not been exceeded. In such cases, our staff can provide information about additional entry times. This ensures that everyone can enjoy and safely view the Exhibition.
We recommend purchasing tickets in advance through the online platform to ensure the availability of the appropriate number, thereby minimising waiting times and potential overcrowding.
The Exhibition is available in two languages: Hungarian and English.
Safety Information
For safety reasons, the above exhibition space is limited to maximum 70 people at a time slot.
Please check the current number of visitors with the help of our colleagues.
Please take care of the exhibition area and the content on display.
Scratching or scribbling on the non-interactive exhibited installations, objects and walls is strictly forbidden. The interactive installations are marked with distinctive yellow signs, making them easily identifiable for visitors.
Please do not bring bags, backpacks, packages, or umbrellas into the Exhibition area. Free lockers are available next to the ticket office on the ground floor and at the exhibition level.
Plants, weapons, or objects resembling weapons, sharp or pointed objects, and other items or substances that may pose a risk to life, physical safety, health, or the exhibits are not allowed in the Exhibition area. Additionally, umbrellas, raincoats, and large children’s toys (such as scooters, balance bikes, electric ride-on toys, or balloons) are prohibited.
Behaviour that disrupts public order or public morals is not allowed within the Exhibition area. Any activity that unnecessarily disturbs the peace of other visitors, entrants, or staff, or that obstructs the Exhibition, is also prohibited.
VEB2023 does not hold any responsibility for any property or valuables brought into the Exhibition area.
Items left in the lockers will be kept for a maximum of 30 days. After 30 days, found items will be disposed of.
VEB2023 does not hold responsibility for is not responsible for any items left anywhere within the Visitor Centre and Ruttner House area.
Please note that chewing gum, food and drink are not allowed in the exhibition area.
Visitors may take photographs on the premises of the Visitor Centre solely for personal, non-commercial purposes.
Recordings made by visitors may not be used:
• for political campaigns, party political purposes, or public propaganda,
• for religious or ideological recruitment or promotion,
• in the context of advertising, marketing, or other business/commercial activities.
The recordings must not give the impression that the Visitor Centre supports any political, religious, or economic organization or endorses its activities.
Any use other than for private purposes is permitted only with the prior written consent of VEB2023.
Smoking and the use of e-cigarettes are only permitted in designated areas. Additionally, bringing flammable or explosive materials into the Exhibition area and its surroundings is prohibited, as is bringing in and using any items or devices that may pose a danger or cause disturbance to other visitors or entrants.
For the safety of visitors and the Exhibition, security cameras are placed in the exhibition space as well as in the premises of the Visitors Centre. The data management information document regarding video surveillance forms Annex 1 of the current House Rules. Visitors can access the full data management information on our website at the following link: https://varbortonveszprem.hu/blob/tajekoztato-elektronikus-megfigyelorendszerrol.pdf
Accessibility
The Exhibition is located in a real prison building, so only partial accessibility can be provided, as the building has retained its original prison structure after the renovation.
Accessible Visitor Route
Wheelchair and walker access to the Exhibition is provided via the lift, which serves equally as a barrier-free exit.
The exit from the castle wall walkway is not accessible.
For our Visitors with Hearing or Visual Impairments
Visitors with hearing or visual impairments are unfortunately not able to use the site, as the content is not or only partially visitor-friendly.
Visitors with visual impairments must be accompanied; however, unfortunately the VEB2023 staff cannot provide an escort.
Assistance dogs
Assistance dogs are allowed in the premises of the Visitors Centre with a harness only.
Accessible bathrooms are available on the ground floor of the Visitors Centre and on the exhibition level.
In the event of an extraordinary incident (e.g., natural disaster, fire, bomb alert, etc.), visitors are required to strictly follow the instructions of the VEB2023 staff. VEB2023 is not liable for any injuries to persons, damage to health, or damages to personal property caused by the Exhibition's equipment if they result from the visitors' irresponsible behaviour.
If a visitor causes damage to the building, its structure, the Exhibition installations, or the artworks, they are financially responsible for covering the costs. The person who violates the House Rules, or the person responsible for the violator, is liable for any damages resulting from the breach of the House Rules. If the breach of the House Rules also constitutes a legal violation, the violator, or the person responsible for the violator, will bear the legal responsibility and any possible legal sanctions.
Visitors are kindly asked to always follow the instructions of our staff. Breaching the House Rules or inappropriate behaviour may result in the revocation of the right to remain in the Exhibition. A person excluded from visiting the Exhibition due to a breach of the House Rules is not entitled to a refund of the ticket price. Those who violate the obligations set forth in the House Rules are fully liable for their violations.
The House Rules apply to all visitors of the Exhibition. By purchasing a ticket to the Exhibition, you accept these House Rules and all conditions and regulations related to the Exhibition.
If you have any comments, suggestions, or questions regarding the House Rules or the Exhibition, please contact us at the following address:
E-mail: [email protected]
Tel: +36 30 2564 729
Website: https://varbortonveszprem.hu/
We wish you a pleasant experience.
Attachments:
Annex No 1: Data Management Information Regarding Video Surveillance
Annex 1:
Data Management Information Regarding Video Surveillance (Brief)
CCTV surveillance!
MORE INFORMATION IS AVAILABLE:
· on the Internet at the following link: https://varbortonveszprem.hu/blob/tajekoztato-elektronikus-megfigyelorendszerrol.pdf
· entrance of the Castle Prison Visitor Centre
Data controller:
Company name: Veszprém-Balaton 2023 Zártkörűen Működő Részvénytársaság
Company seat: 8200 Veszprém, Cserhát lakótelep 8.
Registration number: 19-10-500277
Tax number: 23701142-2-19
Képviseli: Markovits Aliz CEO
Weboldal: www.varbortonveszprem.hu
E-mail: [email protected]
THE PERSONAL DATA PROCESSED: your image on the video recordings made by the cameras.
PURPOSE OF DATA PROCESSING: to protect high-value IT equipment, devices, other assets, prevent their unauthorized theft, detect possible theft
LEGAL BASIS OF PROCESSING: Article 6(1)(f) of the GDPR: DIGIC has a legitimate interest in protecting the high value assets located at its business establishment and the trade secrets in its possession.
RETENTION PERIOD: By default, 3 days from the date of recording.
RIGHTS OF THE DATA SUBJECTS: As a data subject, you have a number of rights, including, in particular, the right to request the controller to access, erase or restrict the processing of your personal data and the right to object to the processing.
To find out more about CCTV surveillance, including your rights, please see the full information provided by the data controller through the options displayed on the left.